Show Technology Manager

Role Overview :

The main objective of this role is to ensure the smooth and efficient functioning of the Show Technology Department at Miral Experiences' leisure facilities. The department is responsible for maintaining the Rides, and attractions AVL systems.

The position involves planning, supervising, and monitoring the day-to-day operations, as well as planning preventive and corrective maintenance of show control, projection, audio systems, lighting, AVL network, and special effects across all rides and attractions in all Miral leisure facilities. The focus is on ensuring the highest levels of safety and guest experiences.

This role entails managing the AVL system under the guidance of the Show Technology Senior Manager.

Area(s) of Responsibility :

• AVL system maintenance
• Maintaining the team
• Maintaining the OPEX and CAPEX budget
• Maintain and improve PMs & CMs

Key Activities :

Conduct daily checks of all Show Technology areas and document the observations.

Develop a plan for addressing any identified issues, while ensuring strict adherence to Standard Operating Procedures (SOP) and Job plans.

Maintain and improve Preventative Maintenance plans for existing and new rides & attractions. Integration, commissioning, and training of existing and new rides & attractions.

Make recommendations for upgrades and training requirements as needed.

Maintain and improve Preventative Maintenance plans for existing and new rides & attractions.

Ensure proper inventory levels for spare parts for all rides & attractions.

Review AVL drawings as required.

Ensure that proper rides & attractions on-the-job training program is followed and updated as necessary.

Utilize the CMMS (Computerized Maintenance Management System) as a tool to improve maintenance.

Practices and provides necessary input to improve processes and procedures.

Provide the necessary input for the rides & attractions’ OPEX and CAPEX annually.

Cooperation with Show Technology Assistant Managers to constantly improve rides & attractions.

Conducting performance reviews for the team and disciplinary actions within the team.

Support and oversee the duty schedule, and training schedule of the team.

Ensure all Colleagues within the group are properly trained and utilize all safety equipment issued to them by maintaining 100% compliance to reduce workplace injuries and accidents.

Oversee facility / attraction installation processes to ensure the installation meets all the requirements set forth in the contract, specifications and drawings.

Participate in facility / attraction design review processes to communicate operational improvements to designers.

Participate in facilities / attractions refurbishment program by developing scope requirements, budget requirements, schedule, ensuring all third-party inspections are complete working in conjunction with the HSE department and providing acceptance of the facility / attraction.

Overseeing the park maintenance operations to achieve stated objectives for ride maintenance, ride checks, repairs, costs, guest service satisfaction, park operational cleanliness and sanitation.

Managing the department recruitment process.

Procurement of the CAPEX and Inventory items.

Tracking of the CAPEX & Inventory budgets - forecast and variances.

Implementation of the comprehensive Preventive Maintenance Program for the park rides and equipment.

Actively seeking and implementing cost saving programs to provide positive financial results.

Development and implementation of the Technical Services Department processes, policies, and procedures.

Coordinate colleagues training program (internal and external training and certifications).

Represent the department in all meetings and functions in the absence of the Show Technology Senior Manager.

Supports the Show Technology Senior Manager in managing the On-Site Show Technology Team.

Other duties as required.

Meet divisional goals and metrics & ensure safety, health, and environmental matters are followed and adhered to.

Assist in vendor selection and approve all designs ahead of project start up.

Conduct appraisals for team members and establish and set their KPI’s.

Experience & Qualifications :

Degree in Electronics / Electrical / IT Engineering background or Related AVL technical (CTS) qualification.

9+ years’ experience in the audio-visual industry

3+ years’ experience in a AVL technical supervisory role

5+ years’ experience in working within the amusement park industry is a plus.

Hands on installation experience.

Possess certifications in AVL Methodologies.

Certification relating to Show control programming is a plus.

Certified Technology Specialist (CTS) is a plus.

Strong verbal and written English communication skills

Good problem-solving and technical troubleshooting skills

Knowledge of AVoIP technologies.

Knowledge of programming / scripting languages (Lua, JavaScript,

Knowledge of Windows and Linux operating systems preferred.

Knowledge of networking for AV including VLANs, routing, (certification a plus)

Knowledge of at least one Control System programming environment (Q-SYS Control, Medialon, Alcorn McBride,

Knowledge of at least one Audio DSP platform (Q-SYS and Media Metrix preferred)

Knowledge of Alterface & Attraktion system is a plus.