Role in General Spa (PFH)

ABOUT THE FUNCTION

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell. To delight guests with the complete range of Spa treatments always delivered to the highest possible standards.

WHAT YOU WILL NEED TO SUCCEED

Genuine service personality, with high EQ.

Therapists to have recognized qualification in Spa Therapy.

Minimum 2 years of similar experience in a 5-star hospitality industry.

A strong command of both written and spoken English is required; additional language is an asset.

Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

Ensure all operational tasks are conducted in line with the service standards and procedures.

Go the extra (s)mile where possible.

Prevent complaints and ensure adequate service recovery where needed.

Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.

COMPETENCIES

Put Customer First

Drive for Results

Learning

Resilience

Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.