Lead Developer - Integrations

Lead Backend Developer

Lead Backend Developer

Location : Dubai Internet City - Dubai, UAE

Type : Full-time

Department : Engineering | Technology

Work Setup : Hybrid

About ZIWO

ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.

As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.

About The Role

We’re looking for a Lead Backend Developer to join our Integrations Squad in Dubai Internet City . This is a hands-on leadership role where you’ll guide a team of backend engineers, design scalable APIs, and manage robust integrations with CRMs, workflow engines, chatbots, and third-party systems.

You’ll be responsible for technical strategy, system performance, and mentoring developers — all while driving meaningful impact for the region’s top businesses using ZIWO.

About The Integrations Squad

The Integrations Squad at ZIWO is a specialized engineering team dedicated to connecting ZIWO’s platform with the tools our customers already use — from CRMs and ticketing systems to workflow engines, chatbots, and analytics platforms. Their mission is to make ZIWO interoperable, extensible, and seamlessly embedded into modern digital ecosystems. Owning key systems such as data connectors, chatbot and IVR integrations, and reporting infrastructure, the squad enables true omnichannel experiences and accelerates customer onboarding with scalable, secure, and reliable integrations. They play a critical role in driving automation, enhancing operational efficiency, and ensuring ZIWO remains a powerful, central piece of the customer experience stack.

What You’ll Be Doing

• Lead the squad’s technical design, backend architecture, and implementation
• Mentor developers and promote engineering best practices
• Build and maintain scalable backend systems and secure APIs
• Develop integrations with CRMs, ticketing systems, workflow tools, and chatbot platforms
• Collaborate with Product Owners and cross-functional teams on feature planning
• Optimize performance and reliability of backend services
• Ensure secure data handling and compliance across integrations
• Drive continuous improvement and technical innovation within the team
• Participate in code reviews, troubleshooting, and architecture discussions

What You Bring

Why Join ZIWO

ZIWO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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