IT Support Engineer

Join to apply for the IT Support Engineer role at Dicetek LLC

Join to apply for the IT Support Engineer role at Dicetek LLC

• Proactively resolve software and hardware problems, through on-site support / remote assistance by liaising with central IT support helpdesk within a limited timeframe to ensure client satisfaction.
• Liaise with Network engineers to provide suitable network access and any changes in the existing network due to business requirements as per set procedures.
• Co-ordinate with suppliers and vendors to resolve issues as per agreed SLA’s.
• Assist the team with the implementation of IT business applications across the organisation and provide relevant information for flawless execution during the implementation phase (as and when required).
• Collect and gather business information for IT requirements and prepare primary reports for the team.
• Contribute to the development of knowledge databases to facilitate the collection and storage of common issues and problems faced by users and their responses for providing a clear picture of the critical issues and recommend solutions for the same.
• Maintain accurate and monthly inventory of all company IT equipment and prepare inventory status reports.
• Handle preventive repair & maintenance of all IT equipment of the organisation to avoid any breakdown of equipment for the smooth running of the business.
• Provide oversight and guidance to the team to resolve ongoing IT operational issues.
• Overseeing and reconciliation of email account licenses.
• Gather, analyze, and process business requirements of IT Infrastructure to set up new site offices, existing setup changes, and cancellation of services which includes site survey, Bill of Quantity (BoQ) of IT items, Service Request forms with business approval, internet package, internal cabling, laptops, printers, telephones, emails, mobile SIM cards etc.
• Ensure the security and privacy of networks and computer systems

Job Description

Skills And Qualifications

UAE Driver license with car is required since we have to support our site offices.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Dicetek LLC by 2x

Get notified about new Information Technology Support Engineer jobs in Dubai, Dubai, United Arab Emirates .

Dubai, Dubai, United Arab Emirates 6 hours ago

Dubai, Dubai, United Arab Emirates 8 hours ago

Technical Support Engineer - Location Technologies

Application Support Specialist- TCS BANCS

Dubai, Dubai, United Arab Emirates 1 year ago

Application Support Specialist- TCS BANCS

Technical Support Engineer - Hydrolox MENA

Dubai, Dubai, United Arab Emirates 14 hours ago

Technical Support Engineer - Base Stations and Links

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr