Front Desk & Patient Interaction
- Greet patients politely and professionally on arrival
- Create a welcoming, calm, and respectful environment
- Answer patient inquiries in person and over the phone
- Guide patients on clinic procedures, services, and appointment flow
- Manage patient complaints or concerns with empathy and discretion
Appointment & Schedule Management
Book, confirm, reschedule, and cancel patient appointmentsCoordinate doctors' schedules and avoid booking conflictsInform patients about delays or changes in appointment timesMaintain daily appointment logsPatient Records & Documentation
Register new patients and update existing patient informationMaintain accurate medical records and files (manual or electronic)Ensure confidentiality of patient data at all timesPrepare patient files for doctors before consultationsBilling & Payments
Generate bills and receiptsCollect consultation fees and process payments (cash, card, insurance)Handle insurance forms and approvals when requiredMaintain basic financial records and daily cash reportsCommunication & Coordination
Answer and direct phone calls appropriatelyCommunicate patient flow and priorities to nurses and doctorsCoordinate referrals, lab tests, and follow-up visitsRelay messages between patients and medical staffOffice Administration
Maintain front desk cleanliness and organizationManage clinic supplies and request restocking when neededHandle mail, emails, and official correspondenceAssist with basic office tasks such as photocopying and filingCompliance & Professional Conduct
Follow clinic policies, ethics, and healthcare regulationsMaintain patient privacy and professional boundariesAdhere to hygiene, safety, and infection-control standardsDress professionally and maintain a courteous attitudePersonal & Interpersonal Skills Required
Strong communication and interpersonal skillsPatience, empathy, and emotional intelligenceBasic computer skills (EMR systems, email, billing software)Ability to multitask and stay organized under pressureSkills Required
EXPERIENCE AS RECEPTIONIST IN HEALTHCARE IN UAE