Client Services Assistant

Purpose of the role

: The Client Services Assistant plays a key role in delivering a seamless, professional and welcoming experience for clients, visitors and colleagues within the office. This highly visible, hands‑on role combines front‑of‑house hospitality with back‑of‑house workplace and facilities support, ensuring meeting rooms, client areas and office services operate efficiently and to a consistently high standard. Working closely with the Workplace team, the role supports day‑to‑day office operations, facilities, health and safety and supplier coordination, while maintaining a client‑focused, discreet and service‑oriented approach at all times.

Main duties and responsibilities

Clients, Visitors and Staffs services

• Greet clients, visitors, and staff in a professional manner.
• Direct visitors and clients to the appropriate room and coordinate their arrival with hosts.
• Serve refreshments as required for meetings.
• Assist visitors with tasks such as printing and scanning.
• Management and control of security access cards.
• Management of workstation and hot desks for visiting lawyers and new joiners.
• Coordination of taxi and car bookings for clients and staff as required.
• Collect packages and deliveries promptly from Reception.
• Arrange courier deliveries and maintain appropriate records.
• Monitor housekeeping standards and ensure client areas are tidy and presentable.
• Coordinate photoshoots and manage raw and final photos for uploading.
• Prepare starter packs for new joiners.
• Arrange business cards as required.
• Assist / coordinate with BD team for organizing events

Meeting Room Booking and Management

Switchboard

Post, Courier, Stationery

Post, Courier, Stationery

Kitchen (Staffs and client pantry)

Office Maintenance

Vendor Management

Heath and Safety

General

Candidate Overview :

We are looking for candidates who ideally hold the following skills and experience :

Relevant Experience

Key Skills