IT Support Engineer

Responsibilities Provide firstline technical support to internal and external users resolving hardware software and network issues Configure maintain and troubleshoot PCs laptops mobile devices and peripheral equipment Manage user accounts access rights and permissions in various systems including Active Directory Install update and maintain operating systems and software applications Monitor IT systems and infrastructure for potential issues ensuring proactive resolution Maintain documentation of IT assets issues and resolutions in the ticketing system Assist in the deployment and configuration of new hardware and software Provide user training and guidance on IT tools and best practices