Customer Service Representative

Identify and assess customers needs to achieve satisfaction Cater to client queries by providing accurate data using appropriate communication channels Manage consumer queries and complaints in realtime by offering practical solutions ensuring complete problem resolution Maintain a systematic list of all customer data consisting of interactions documents and other relevant details Interact with the senior management to understand updated organizational policies and new products Collaborate with the technical team to solve ongoing issues with a product or service Assist customers with inquiries complaints orders and returns Manage visa processing and logistics support as needed Oversee warehouse staff assist with order consolidation and manage shipping logistics Work closely with other teams to ensure timely and accurate delivery Maintain accurate customer records and manage multiple tasks efficiently