Trading Application Support Specialist (F/H)

Overview

Trading Application Support Specialist – Dubai (W/M). Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading.

We are seeking a Trading Application Support Specialist based in Dubai for a full-time position and permanent contract to successfully ensure the deployment of our solutions to clients (brokers, investment banks, stock exchanges) and be their primary point of contact for technical support.

Responsibilities

• Issue Analysis And Resolution: Analyse and troubleshoot issues or incidents, aid customers in resolving issues, explain usage, debug failures, pinpoint problems, implement workarounds, enhance performance, improve security, and determine root causes.
• Define severity and area of each issue, ensure accurate classification and prioritization.
• Resolve tickets according to the required knowledge, adhere to the proper process, and escalate when necessary for timely resolution.
• Customer Communication And Support: Serve as the primary point of contact for customers, address requests through resolution or escalation, keep customers updated on progress, and provide clear steps and timing.
• Write comprehensive documentation on current issues for customers to enhance knowledge (KDB).
• Deployment And Training: Deploy products at customer sites, ensure seamless integration and functionality, and provide training sessions to clients (end-users and IT teams) to optimize product utilization.
• International Support And Schedule Flexibility: Support both local and international customers, adapt to an international context with multinational clientele, and work from Monday to Friday, 8:00–17:00 with potential adjustments as required.
• Maintain a professional, proactive approach to support in a fast-paced trading environment, collaborating with cross-functional teams.

Benefits

• Engage in a dynamic technical and functional landscape including algorithmic trading platforms, low latency, multi-threading, real-time systems, and financial trading contexts.
• Collaborate with a skilled, international team in a supportive work environment.
• Be part of an ethical and equitable employer committed to fairness and integrity.
• Experience camaraderie within an international setting and a human-centered team spirit.
• Well-being and environmental initiatives, including social climate surveys and green initiatives.
• Personalized onboarding and ongoing support tailored to your needs and goals.

Skills And Requirements

• Bachelor's or Master's degree in Computer Science or Software Engineering.
• Minimum 1–2 years of experience in Client Service or Finance roles, preferably in Fintech or Capital Markets.
• Strong problem-solving and analytical skills with effective troubleshooting abilities.
• Excellent customer service skills with a service-oriented mindset; project management abilities are a plus.
• Interest in financial trading support environments and Electronic Trading solutions; ability to thrive under pressure.
• Excellent interpersonal and communication skills; fluency in English and Arabic.
• Essential knowledge in Linux, basic SQL/Database understanding, object-oriented languages (e.g., Java), APIs, networks, operating systems; experience with monitoring tools such as Datadog.
• Knowledge of FIX protocol and experience in financial application support and software implementation is a plus.

Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

#J-18808-Ljbffr