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Receptionist (Arab Female)

Receptionist (Arab Female)

Three Dimension Physical PerformanceAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Customer Service and Support

Location : Abu Dhabi, United Arab Emirates

Job Title : Customer Service - Medical background (Arabic / English Speaker)

Job Description :

  • The Advisor, Customer Service, interfaces with customers via inbound calls, outbound calls, or through the Internet depending on client requirements.
  • This position provides customer service support and resolves routine problems regarding the client's products or services.

Essential Functions / Core Responsibilities :

  • Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’).
  • Listen attentively to customer needs and concerns; demonstrate empathy while building rapport with the customer.
  • Greet customers courteously, friendly, and professionally using approved procedures.
  • Maintain basic knowledge of client products and / or services.
  • Prepare complete and accurate work, including appropriately noting accounts as required.
  • Participate in activities aimed at improving customer satisfaction and business performance.
  • Offer additional products and / or services.
  • Track, document, and retrieve information in call tracking database.
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

    • Candidate Profile :

  • Preferably 3 years of relevant experience.
  • Experience in hospital, medical, insurance industry, or digital marketing preferred.
  • Strong computer navigation skills and PC knowledge.
  • Effective communication skills, both written and verbal.
  • Dependable with strong attention to detail.
  • Skilled in multitasking; adaptable and flexible to changes.
  • Ability to handle repetitive work in a fast-paced, high-production environment.
  • Team player as well as capable of working independently.
  • Patience in all customer contact situations, maintaining a pleasant and professional tone.
  • Ability to rotate shifts as needed.
  • Additional experience or skills may be required depending on location and program.
  • Note : Job requirements may vary by country and will comply with local laws. Preference for female candidates from Morocco.

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    Receptionist (Arab Female) • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates