Customer Experience Manager

Job Description

Build Something Extraordinary

Are you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtlasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact.

Why This Role is Different

• Build, Don't Just Manage : Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo
• Strategic + Hands-On : Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact
• Voice at the Table : Your insights will directly influence product development and business strategy. Join us at the sweet spot - established enough to have momentum, early enough for you to make your mark

Requirements

Skills : You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.

Benefits

What's In It For You

Ready to Make Your Mark?

If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.

Track24 / AtlasNXT is committed to building diverse teams and creating an inclusive workplace.

Please note : We are not accepting applications via recruitment agencies for this role.