Client Experience Agent - Call Center

Overview

About IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Responsibilities

• Acting as a first point of contact and establishing the first impression of IFZA.
• Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level.
• Answering and distributing all incoming calls in a timely and professional manner.
• Delivering a positive and timely response to client enquiries.
• Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
• Maintaining excellent knowledge of IFZA’s products and services to efficiently address queries or concerns from Professional Partners and Clients.
• Maintaining confidentiality of client data, ensuring no sensitive information is disclosed.
• Keeping records of all calls in Call Center CRM in a comprehensible way.
• Meeting individual and team qualitative and quantitative targets.
• Building and maintaining effective working relationships while promoting the company culture and values.
• Performing other job-related duties as assigned by Management.

Requirements

Benefits

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