Join to apply for the Director- Elite Banking role at First Abu Dhabi Bank (FAB) .
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other, and respecting different viewpoints, we grow stronger – together.
Job Description
Customer Acquisition
- Understand the client’s requirements, assess, discuss, and agree on deal desirability in coordination with products and related partners to ensure business requirements.
- Develop account plans to follow up on identified business opportunities and provide regular updates related to pipeline & accounts development.
- Provide inputs to the Unit Head on customer needs and market trends to enable product enhancement and cater to customer needs.
Relationship Management
Build and maintain effective relationships with customers and manage their accounts under the guidance of the Unit Head to ensure business continuity and help customers make informed decisions.Act as the main point of contact for all clients in the portfolio to ensure proper servicing and issue resolution.Develop close working relationships with product partners to contribute to cross-selling opportunities.Prepare and execute call programs to evaluate risks, assess opportunities, and maximize cross-selling potential.Portfolio Management
Hold regular meetings with clients to discuss financial needs and introduce relevant products / services to maximize portfolio revenues.Stay updated on all services and products utilized by customers and address any issues or requests.Ensure compliance with regulatory, audit, and internal control standards to maintain operational efficiency and minimize losses.Internal Collaboration
Develop relationships and coordinate with other departments to meet client service expectations.Engage with stakeholders including Operations, Technology, Branches, Legal, and Risk to deliver quality client experience.Self-Management Responsibilities
Set performance goals with the manager and achieve them throughout the year.Identify training needs and ensure participation in professional development.Strive for proficiency in all role competencies and skills.Stay informed about professional developments and industry trends.Qualifications
Minimum of 5 years of relevant experience in retail customer relationship management.Bachelor’s Degree in Business Administration, Finance, Banking, or related field.SCA certification (CISI Level 3) and knowledge of UAE Rules & Regulations (Mandatory).Additional Details
Employment type : Full-timeJob function : FinanceIndustry : BankingJ-18808-Ljbffr
){kind=logo}