Customer Service Representative

Job Summary We are seeking a dedicated and customerfocused individual UAE National to join our team as a Customer Service Representative The ideal candidate will provide outstanding support and assistance to our customers ensuring a positive experience and swift resolution of inquiries Key Responsibilities Handle customer inquiries via phone email and chat in a professional and timely manner Resolve customer issues complaints and concerns with empathy and efficiency Maintain a thorough understanding of company products services and policies Process orders returns and exchanges accurately Document customer interactions and feedback to help improve the customer experience Collaborate with internal teams to address and resolve escalated issues