IT Helpdesk Support

We are seeking a skilled and service-oriented IT Helpdesk Support professional to join our growing team in Dubai. This role is crucial in ensuring seamless IT operations and providing frontline technical support across the organization. You’ll be the go-to person for diagnosing and resolving hardware, software, and network issues, ensuring a high level of user satisfaction and business continuity.

Key Responsibilities of IT Helpdesk Support

Provide first-line technical support to end-users for hardware, software, and networking issues.

Respond to support requests via phone, email, or ticketing system in a timely and professional manner.

Troubleshoot and resolve issues related to operating systems, applications, printers, and peripherals.

Install, configure, and maintain IT equipment and software updates.

Escalate unresolved issues to higher-level IT staff or external vendors when necessary.

Maintain accurate records of issues and solutions using helpdesk software.

Assist in setting up new user accounts, access rights, and IT orientation for onboarding staff.

Ensure IT policies, procedures, and best practices are followed consistently.

Qualification Required for IT Helpdesk Support

Minimum 2-3 years of experience in the same field / position

Basic knowledge of Power BI, NAS Storage Management, and Basic networking

Responsibilities include assisting in the development and maintenance of Power BI reports and dashboards

Ability to connect Power BI to various data sources like Excel, SharePoint, SQL Server, and CSV files

Company Bio

Al Sahraa Recruitment Services (ASRS) is a leading HR solutions provider based in the UAE, committed to connecting top talent with exceptional companies. Our mission is to deliver trusted and efficient recruitment services, tailored to the needs of our clients and candidates alike. With a reputation for integrity, reliability, and professionalism, ASRS operates across various sectors and is dedicated to fostering workforce excellence in the UAE and beyond.

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