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Store Manager - Jewellery

Store Manager - Jewellery

DaksadaDubai, Dubai, United Arab Emirates
25 منذ أيام
الوصف الوظيفي

Experience : 10 - 15 yrs. | Opening : 15

Education : Any Graduation

Nationality : Indian

Industry Type : Gold / Gems & Jewellery

Salary : AED 7,000 - 9,500($1,891 - $2,566)

Functional Area : Store Operations (for retail industry) Aug 4,2025

Sales : Evaluation and control : Conducting business performance reviews

  • Monitor the financial performance of store against targets periodically
  • Develop and implement reporting & review mechanisms to track operational performance and ensure course correction

Sales : Retail Operations : Store Management

  • Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met
  • Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored
  • Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization
  • Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc.
  • Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines
  • Ensure implementation of Golden Harvest Scheme as per the policy; coordinate with the corporate teams to enhance the effectiveness and reach of the scheme
  • Anchor periodic customer meets for birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customer
  • Manage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc.
  • Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.
  • Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization
  • Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis
  • Support the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identified
  • Ensure implementation of lean retaining principles in the store

    • Sales : Retail marketing

  • Develop the annual marketing plans and BTL activities along with the ABM
  • Propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc.

    • Sales : Retail Operations : Scheme management

  • Ensure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teams
  • Provide inputs to the ABMs and retail operations teams in developing region specific schemes for potential seasonal improvement in sales

    • Sales : Retail Operations : Feedback management

  • Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
  • Participate in product meet periodically and select the products as per the prevailing trend and customer demands

    • Sales : Retail operations : Incentive management

  • Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed

    • Sales : Retail operations : Training and development

  • Conduct training need analysis in the store and nominate staff to undergo re-training when required
  • Conduct specific training and re-training sessions to the store staff on new systems, policies and processes

    • Sales : Retail operations : Recruitment & Selection

  • Conduct interviews for the selection of store staff with coordination from the HR teams and regional teams

    • Retail operations : Field sales operations management : Customer complaint resolution

  • Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services

    • People & Talent Management

  • Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged.
  • Mentor and develop staff using a supportive and collaborative approach.
  • Ensure talent pipeline is created by succession planning for the critical positions in the region.

    • Desired Candidate Profile

  • Relevant education or qualifications in business, retail management, or a related field.
  • Proven experience as Floor Manager or Assistant Store Manager with one of the large corporate jewellery brands
  • Strong knowledge of jewellery products, including gold, diamonds and precious stones.
  • Minimum of 10 to 15 years of work experience in retail sales, with at least 5 plus years in jewellery.
  • People Management & Team Building
  • Retail KPIs and Retail Sales performance

    • #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Store Manager • Dubai, Dubai, United Arab Emirates