Spa Manager

Description

JOB SUMMARY

The Spa Manager has responsibility for leading the spa and wellness operations ensuring a serene and luxurious guest experience that reflects the brand standards . This role focuses on managing spa treatments beauty services and wellness offerings while maintaining high standards of cleanliness safety and guest service. The Spa Manager oversees the team of therapists and spa receptionists supports staff development manages spa revenue inventory achieving the operating budget and continuously enhances the treatment menu to align with guest preferences and wellness trends.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the spa guest services or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

Ensures all employees have the proper supplies equipment and uniforms.

Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.

Manages supplies and equipment inventories within budget.

Maintains cleanliness of spa and related areas and equipment.

Understands the impact of departments operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

Strives to improve service performance.

Conducting Human Resources Activities

Solicits employee feedback utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Ensures employees understand expectations and parameters.

Brings issues to the attention of the department manager and Human Resources as necessary.

Observes service behaviors of employees and providing feedback to individuals.

Participates in employee progressive discipline procedures.

Participates in an on-going employee recognition program.

Reviews comment cards and guest satisfaction results with employees.

Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Supervises on-going training initiatives and conducting training when appropriate.

Establishes and maintains open collaborative relationships with employees and ensuring employees do the same within the team.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Manager

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