Boutique Manager - Yarn Over Textile and Yarns Trading

The Boutique Manager will be responsible for the overall operations profitability and

customer experience of our yarn and craft store which specializes in high-quality yarns

knitting crochet and other craft supplies. A key aspect of this role involves overseeing

and facilitating our in-store learning sessions including knitting and crochet classes for

all skill levels. The ideal candidate will be a passionate crafter with strong retail

management experience excellent interpersonal skills and a genuine desire to foster a

vibrant and inspiring creative community.

Key Responsibilities :

Retail Operations & Sales :

o Oversee daily store operations ensuring a clean organized and visually

appealing environment.

o Achieve sales targets by effectively managing inventory merchandising

and promotional activities.

o Develop and implement strategies to increase foot traffic and customer

loyalty.

o Process sales transactions accurately using the POS system and handle

cash credit and gift card payments.

o Manage opening and closing procedures including cash reconciliation

and security protocols.

o Monitor and manage store expenses within budget.

Inventory Management :

o Conduct regular inventory counts and manage stock levels to prevent

overstocking or stockouts.

o Place orders with suppliers negotiate favorable terms and build strong

vendor relationships.

o Receive unpack and organize incoming merchandise efficiently.

Customer Service Excellence : o Provide exceptional customer service offering expert advice on yarn

types patterns tools and craft techniques.

o Handle customer inquiries complaints and returns professionally and

efficiently aiming for satisfactory resolutions.

o Build strong relationships with customers fostering a sense of

community and belonging.

Learning Sessions & Community Engagement :

o Develop schedule and promote a diverse range of knitting crochet and

workshops.

o Oversee the registration process for classes and manage class sizes.

o Ensure class materials and equipment are readily available and in good

condition.

o Organize and host crafting events knit nights and community

gatherings to engage customers.

o Utilize social media and local marketing to promote classes and store

events.

Marketing & Merchandising :

o Collaborate with the owner to develop marketing strategies and

promotional campaigns.

o Manage the stores social media presence (e.g. Instagram Facebook)

with engaging content.

o Stay updated on industry trends new products and popular craft

techniques.

Administrative Duties :

o Maintain accurate sales records customer data and employee files.

o Generate regular reports on sales performance inventory and class

registrations.

o Ensure compliance with all health safety and retail regulations.

Education & Experience :

Bachelors degree in Business Administration Retail Management or a related

field preferred.

Minimum of 3-5 years of proven retail management experience with a strong

preference for experience in specialty retail (e.g. craft stores hobby shops

boutiques).

Demonstrable experience in managing a team.

Experience with POS systems inventory management software and basic

accounting principles.

Skills & Knowledge :

Knowledge in Knitting and Crochet : basic or beginner knowledge in both

knitting and crochet.

Business Acumen : Strong understanding of retail metrics sales forecasting

inventory control and profit margins.

Leadership & Team Building : Proven ability to lead motivate and develop a

high-performing team.

Exceptional Customer Service : A genuine passion for helping customers with

a friendly patient and approachable demeanor.

Communication Skills : Excellent verbal and written communication skills for

interacting with customers staff suppliers and for marketing purposes.

Organizational Skills : Highly organized with strong attention to detail capable

of managing multiple tasks and priorities effectively.

Problem-Solving : Ability to identify issues analyze problems and implement

effective solutions.

Marketing & Social Media Savvy : Experience in utilizing social media for

business promotion and engaging with online communities.

Adaptability : Ability to thrive in a dynamic retail environment and adapt to

changing trends and customer demands.

Proficiency in Microsoft Office Suite (Word Excel Outlook) and Google

Workspace.

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