Director of Operations

Description

JOB

SUMMARY

This

role functions as the strategic business leader of Hotel Operations

for the Mina Seyahi Complex with responsibilities spanning Front

Office Recreation / Health Club Housekeeping Food and

Beverage / Culinary and Loss Prevention. Working closely with

department heads the position develops and implements operational

strategies that align with brand service standards and initiatives.

It ensures that operations meet brand expectations address customer

needs foster employee satisfaction drive revenue growth and

maximize financial performance while nurturing positive owner

relations. Additionally the role oversees key operational projects

across the complex focusing on enhancing service delivery improving

efficiency and supporting long-term strategic goals. Through the

development and execution of property-wide strategies the position

ensures the delivery of exceptional products and services that meet

or exceed the expectations of the brands target customers and

employees while generating a strong return on

investment.

CANDIDATE

PROFILE

Education

and Experience

2-year degree from

an accredited university in Business Administration Hotel and

Restaurant Management or related major; 4 years experience in the

guest services front desk housekeeping sales and marketing

management operations or related professional

area.

OR

4-year bachelors

degree in Business Administration Hotel and Restaurant Management

or related major; 2 years experience in the guest services front

desk housekeeping sales and marketing management operations or

related professional

area.

CORE WORK

ACTIVITIES

Managing

Profitability

Demonstrates and

communicates key drivers of guest satisfaction for the brands

target customer.

Analyzes service issues and

identifies trends.

Makes and executes the

necessary decisions to keep property moving forward toward

achievement of goals.

Works with hotel

management team to develop an operational strategy that is aligned

with the brands business strategy and leads its

execution.

Managing

Revenue Goals

Monitors hotel

operations sales performance against budget.

Reviews reports and financial statements to determine hotel

operations performance against budget.

Coaches

and supports operations team to effectively manage occupancy

& rate wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to

actual wages coaching direct reports to address problem areas and

holding team accountable for

results.

Leading

Operations and Department Teams

Champions the brands service vision for product and service

delivery and ensures alignment amongst the hotel leadership

teams.

Develops systems to enable employees to

understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental

goals to produce desired

results.

Managing

the Guest Experience

Reviews

guest feedback with leadership team and ensures appropriate

corrective action is taken.

Responds to and

handles guest problems and complaints.

Stays

visible and interfaces with customers on a regular basis to obtain

feedback on quality of product service levels and overall

satisfaction.

Creates an atmosphere in all Rooms

and Food and Beverage areas that meets or exceeds guest

expectations.

Managing

and Conducting Human Resources

Activities

Facilitates the

development of creative solutions to overcome obstacles and ensures

implementation to continually improve guest satisfaction

results.

Ensures employees are treated fairly

and equitably.

Ensures that regular ongoing

communication is happening in Operations (e.g. pre-shift briefings

staff meetings).

Fosters employee commitment to

providing excellent service participates in daily stand-up meetings

and models desired service behaviors in all interactions with

guests and employees.

Incorporates guest

satisfaction as a component of staff / operations meetings with an

emphasis on generating innovative ways to continually improve

results.

Sets goals and expectations for direct

reports using the performance review process and holds staff

accountable for successful performance.

Solicits

employee feedback utilizes an open door policy and reviews employee

satisfaction results to identify and address employee problems or

concerns.

Ensures property policies are

administered fairly and consistently disciplinary procedures and

documentation are completed according to Standard and Local

Operating Procedures (SOPs and LSOPs) and supports the Peer Review

Process.

Conducts annual performance appraisal

with direct reports according to Standard Operating

Procedures.

Champions change ensures brand and

regional business initiatives are implemented and communicates

follow-up actions to team as

necessary.

At Marriott International we are

dedicated to being an equal opportunity employer welcoming all and

providing access to opportunity. We actively foster an environment

where the unique backgrounds of our associates are valued and

greatest strength lies in the rich blend of culture talent and

experiences of our associates. We are committed to

non-discrimination on any protected basis including disability

veteran status or other basis protected by applicable

law.

Required

Experience : Director

Key Skills

Risk

Management,Negiotiation,Operational

management,Smartsheets,Strategic Planning,Team

Management,Budgeting,Leadership Experience,Program

Development,Supervising Experience,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1

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