Business Application Support

MMCY Tech • Dubai, Dubai, United Arab Emirates

منذ أكثر من 30 يومًا

الوصف الوظيفي

Responsibilities :
• Act as the first point of contact for technical and functional support of business applications(e.g., LMS, Front, Formstack, Smartsheet, Adobe, Lucid, SharePoint, Power Platform)
• Handle support requests via phone and email in a courteous and timely manner
• Record user information, issue details, troubleshooting steps, and resolution actions
• Perform remote diagnostics and resolve software-related issues
• Escalate unresolved problems to vendors or developers when necessary
• Collaborate with other teams to understand workflows and suggest systemimprovements
• Participate in testing and deployment of new features and application updates
• Conduct regular system audits for performance, security, and compliance
• Maintain documentation including user guides, FAQs, and support procedures
• Follow up with users to confirm issue resolution and satisfaction
• Support various desktop software (Microsoft Office, Adobe, anti-virus, VPNs,browsers, email clients, GDS software, etc.)
• Occasionally support general help desk issues outside of business apps
• Be available for extended hours or on-call rotations as required
Requirements :
● Associate’s degree in MIS/CIS or equivalent experience
● At least 5 years of experience in end-user support within a business environment
● Hands-on experience with Microsoft technologies and business applications; Mac OSsupport is a plus
● Familiarity with ITSM tools and ticketing systems
● Strong troubleshooting and research skills
● Excellent verbal and written communication skills
● Ability to explain technical concepts clearly to non-technical users
● Strong interpersonal and problem-solving abilities
● Highly motivated, detail-oriented, and capable of prioritizing tasks
● Willingness to travel occasionally and work on a flexible schedule

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Business Application Support • Dubai, Dubai, United Arab Emirates

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