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Business Application Support
MMCY TechDubai, Dubai, United Arab Emirates29 منذ أيام
الوصف الوظيفيResponsibilities : Act as the first point of contact for technical and functional support of business applications(e.g., LMS, Front, Formstack, Smartsheet, Adobe, Lucid, SharePoint, Power Platform) Handle support requests via phone and email in a courteous and timely manner Record user information, issue details, troubleshooting steps, and resolution actions Perform remote diagnostics and resolve software-related issues Escalate unresolved problems to vendors or developers when necessary Collaborate with other teams to understand workflows and suggest systemimprovements Participate in testing and deployment of new features and application updates Conduct regular system audits for performance, security, and compliance Maintain documentation including user guides, FAQs, and support procedures Follow up with users to confirm issue resolution and satisfaction Support various desktop software (Microsoft Office, Adobe, anti-virus, VPNs,browsers, email clients, GDS software, etc.) Occasionally support general help desk issues outside of business apps Be available for extended hours or on-call rotations as required
Requirements :
- Associate’s degree in MIS / CIS or equivalent experience
- At least 5 years of experience in end-user support within a business environment
- Hands-on experience with Microsoft technologies and business applications; Mac OSsupport is a plus
- Familiarity with ITSM tools and ticketing systems
- Strong troubleshooting and research skills
- Excellent verbal and written communication skills
- Ability to explain technical concepts clearly to non-technical users
- Strong interpersonal and problem-solving abilities
- Highly motivated, detail-oriented, and capable of prioritizing tasks
- Willingness to travel occasionally and work on a flexible schedule
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