Branch Operation and Service Supervisor (UAE national role)

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

This position is responsible for an effective supervision of the sales operation support, floor and cash management at the branch in accordance with the Bank’s procedures as well as the Cash Handling Policy. The jobholder is required to work closely with all Branch staff (Sales & Service and Branch Teller & Service Officers) in terms of customer experience, wait-time, complaints, services, referrals, and cash arrangements above standard limits.

In this role, you will :

• To assist the Branch Manager to plan, direct, control sales & services, specifically, to lead IWPB, teams and to ensure excellent quality service is provided and cross sell opportunities are maximized. While maintaining the required controls.
• To support the Branch Manager in the delivery of customer driven service & sales, efficiency of service capability, operational quality and control of costs to meet the branch plan. This will be achieved by continually improving the standards of customer driven behavior and by delivering a robust service and sales culture through the following.

Establishing and maintaining the highest standards of service quality.

To be successful in the role, you should meet the following requirements :

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.