Client Implementation Project Manager

About Us

EchoTwin AI is the intelligence layer powering self-healing cities—urban systems that not only detect issues in real time, but also trigger automated corrective actions or surface prioritized insights through agentic workflows. This represents a fundamental shift from reactive governance to proactive, adaptive urban management. The result? Cleaner, safer, smarter cities that manage themselves.

Our platform combines artificial intelligence, digital twins, and spatial analytics to help municipalities and infrastructure operators monitor assets, enforce compliance, and optimize urban operations. By integrating edge-based visual intelligence with real-time data and geospatial reasoning, EchoTwin AI delivers continuous oversight and faster, more intelligent responses to complex urban challenges.

With deployments across North America and the Middle East—including flagship projects in New York City, Abu Dhabi, and Riyadh—we partner with forward-thinking governments and innovators to build resilient, adaptive infrastructure for the cities of tomorrow.

What the job involves

The Client Onboarding and Maintenance team is ultimately responsible for maintaining positive customer relationships. You will manage projects with our customers, such as system implementations. You must maintain a detailed understanding of products and services to support customers with questions and suggest the best solutions. You will be at the forefront of serving as the voice of the customer and advocating ways to improve the EchoTwin AI solutions to product management, engineering, and operations. We are looking for a Project Manager to ensure that projects are managed and executed with excellence and at the highest level of customer satisfaction.

Responsibilities

Performs project management for assigned customers, overseeing all aspects of the projects from inception to closure.

Effectively communicates project targets and goals to all relevant stakeholders promptly and clearly.

Coordinates the resolution of complex issues and questions with Engineering.

Tracks project milestones and deliverables to ensure successful and timely

delivery of projects based on agreed-upon contract terms.

Manages all contract requirements to completion.

Efficiently manage the customer and internal resources to meet all established

milestones, ensuring targeted completion dates are achieved using internal

project management tools.

Serves as the point of contact for customers and systematically tracks and addresses

all customer questions and requests.

Uses the implementation playbook to guide the process for implementing and

integrating with additional customers.

Trains clients on EchoTwin AI's software.

Proactively engage customers through regular touchpoints to deliver insights

around customer engagement.

Establish, implement, and maintain an effective Project Plan to ensure all

deliverables are met, and the Project is on schedule.

Provides the department with leadership to support critical initiatives.

Support Quality Organization in Implementing methods to inspect, test, and evaluate

products, ensuring that products adhere to quality standards.

Qualifications

A bachelor’s degree, PMP, and / or related project management certifications are preferred.

5+ years of experience in customer-facing project management with customer

relationship responsibilities.

Proven leadership / team management skills with the ability to optimize team

performance and development (Growth Mindset approach).

Excellent analytical and problem-solving skills.

Hands-on approach in taking charge of issues and seeing them through to

resolution.

Ability to operate under deadlines while still meeting standards.

Excellent verbal and written communication.

Benefits and Perks

There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in various fields, including Computer Vision, GenAI, Digital Twin, Government Contracting, Systems and Device Engineering, Operations, Communications, and more!

Options for medical, dental, and vision coverage for employees and dependents (for US employees)

Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)

401(k) with 3% company matching

Unlimited PTO

Profit sharing

Please do not forward resumes to our jobs alias, EchoTwin AI employees, or any other company location. EchoTwin AI is not responsible for any fees related to unsolicited resumes.

#J-18808-Ljbffr