Maintenance Technician - Elevators & Escalators

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a service mindset to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.

Responsibilities

Customer relationship management

• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

• Responsible for accurate and real-time back reporting of work performed (at the equipment level)

• Accountable for equipment safety and performance

• Accountable for identifying site risks, and communicating them to his supervisor

• Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure

• Accountable for identifying “unplanned” service repairs based on the equipment needs.

Service operations

• Accountable for the end-users and the site safety

• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

• Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes

• Accountable for raising sales to lead to his supervisor

• Accountable for exact and timely back reporting of the work done according to the process

• Responsible for submitting timesheets based on the execution

• Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition

• Responsible for regular updates of his supervisor on all relevant information

Requirements

• ITI/Vocational Certificate /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent

• Good verbal and written English communication skills

• Candidates with basic IT skills will be given a preference

• Candidates with basic digital foundation skills will be the right candidate for this position

• Minimum 2 - 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must

• Candidates meeting the above requirements should only apply for this position.

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