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Guest Relations Manager

Guest Relations Manager

Rixos HotelsAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
3 منذ أيام
الوصف الوظيفي

Overview

Rixos Marina Abu Dhabi is a luxurious hospitality establishment offering modern elegance, world-class amenities, and a prime waterfront location in Abu Dhabi. The resort provides an unparalleled experience for leisure and business travelers with sophisticated service and facilities.

Job Description

Position : Guest Relations Manager

Rixos Properties is seeking a dynamic Guest Relations Manager to lead the guest relations team in delivering personalized and memorable guest experiences. This role manages VIP services, handles guest feedback, and ensures guest satisfaction at all touchpoints.

Key Responsibilities

  • VIP Services : Manage VIP arrivals, departures, and special requests.
  • Guest Interaction : Address guest concerns and resolve issues promptly.
  • Team Leadership : Supervise and train guest relations team members.
  • Reporting : Monitor guest satisfaction scores and feedback trends.
  • Brand Standards : Ensure service delivery aligns with brand expectations.

Qualifications

  • Degree in Hospitality Management or related field.
  • Minimum 3 years in guest relations or front office management.
  • Excellent interpersonal and communication skills.
  • Proficiency in hospitality software systems.

    • Benefits

  • Competitive Salary and Compensation : A salary that reflects industry standards.
  • Training and Development Opportunities : Access to training programs and development opportunities.
  • Career Advancement : Opportunities for growth within the Rixos Hotels group.
  • Health and Wellness Benefits : Comprehensive health insurance coverage.
  • Employee Recognition Programs : Programs to acknowledge outstanding performance.
  • Work-Life Balance : Policies promoting a healthy balance, including flexible scheduling where possible.
  • Uniforms and Dress Code : Professional attire guidelines.
  • Social Events and Activities : Team-building events and employee gatherings.
  • Transportation Services : Availability of transportation services where applicable.
  • Employee Wellness Programs : Wellness initiatives such as fitness classes or gym access.

    • Additional Information

  • Seniority level : Not Applicable
  • Employment type : Full-time
  • Job function : Management
  • Industries : Hospitality

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    إنشاء تنبيه وظيفي لهذا البحث

    Manager • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates