Service Advisor (UAE National)

Job Purpose :

To provide professional service to the customers, in terms of accurately recording and organizing quality

repair and maintenance services so as to enhance customer retention and after sales revenue giving

professional advise to customers on current and future maintenance needs

Functional Roles and Responsibilities

• Receive and greet customers, discuss servicing / repair needs, guide them on assessment & repair of

problems / faults and service requirements based on manufacturer recommendation and when agreed to

record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.

clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to

ensure that work is progressing in proper manner.

standard and to satisfy the customer that the job has been carried out as desired.

the customer and authorities of the workshop so as to ensure continuity of business.

as well as prospective customer on performance of their cars and if they require any service attention so as to

consolidate and enhance the customer base.

arrival to assure customer of the company's genuine interest in sorting out his problem so as retain customer'

s confidence.

repair charges / LPO / IPO.

Job Requirements

Education / Certification and Continued Education

Years of Experience

Additional Information