Customer Support Specialist

Description

Role : Customer Support Specialist

Location : BR-Nad Al Sheba Branch

Role Purpose :

To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on behalf of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role :

Required Experience :

Unclear seniority level.

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