Manager, Software Engineering (Kiosk)

The Manager, Software Engineering, is responsible for the design, development, deployment, and ongoing support of kiosk-based software within Coinstar’s financial services products. This role is tasked with delivering secure, robust, and scalable solutions that meet consumer needs and follow corporate technology standards. The manager collaborates with multi-functional teams, including hardware engineering, information security, enterprise architecture, and strategic partners, to provide innovative and intuitive user experiences. This role helps in establishing and maturing Coinstar technology standards, oversees Agile project delivery, participates in key architectural and design reviews, contributes to deployment strategies and drives increased automation in operations.

Key Responsibilities

• Lead a team of engineers and UI/UX designers focused on kiosk solution development, ensuring alignment with company objectives and consumer requirements.
• Oversee and integrate the end-to-end software development lifecycle for applications, including QA processes from requirements, architecture through deployment and production support
• Provide direct leadership, mentorship, and guidance to a dedicated Quality Assurance (QA) team, ensuring robust test planning, execution, and defect management.
• Facilitate major technology decisions and architectural reviews impacting kiosk platforms.
• Uphold best practices in coding, security, performance, and CICD for all kiosk software deliverables, and encourage automation in QA processes.
• Collaborate with hardware engineering and product teams for seamless integration of hardware, firmware, and software components, coordinating quality checkpoints.
• Implement meticulous testing, release management, and quality assurance across all deployments, prioritizing defect prevention and timely resolution
• Maintain strong vendor relationships to uphold service-level agreements (SLAs) for kiosk operations and support.
• Drive process improvement and increased automation across kiosk software development and support operations.
• Foster team capacity planning and forecasting to ensure on-time delivery of kiosk initiatives.
• Coach, mentor, and develop kiosk engineering and QA staff for both technical skills and leadership potential.

Education & Experience

• BS degree in Computer Science, Computer Information Systems, or comparable work experience.
• 7+ years of experience managing full lifecycle software development, from design through release and support of customer-facing software, ideally in a kiosk-based or similar environment.
• Experience leading software engineering teams working with C#/C++, .NET, and relational databases (e.g., SQL Server) in a DevOps environment.
• Familiarity with modern development tools and frameworks such as DevStudio, Team Foundation Server, Entity Framework, etc.
• Desired experience with FinTech products with multiple partner integrations powering overall customer experience
• Experience working in heavily distributed global systems with high volumes of event data interface offloading to a central repository preferred.
• Experience leading onshore and offshore engineering teams responsible for developing a portfolio of intuitive consumer products leveraging a content management system preferred.
• Skilled in leading UI/UX design sessions with a focus on intuitive, modern, stylistic and frictionless consumer experiences highly desired.
• Demonstrated development and management skills concerning information systems policies and procedures.

Knowledge, Skills & Abilities

• Strong technical capabilities to provide guidance in technology and architecture direction.
• Ability to attract talent, encourage the organization, and develop the next generation of leaders.
• Ability to build trusting, significant relationships with peers and partners, both internal and external.
• Extremely strong communication skills both verbally and in presentation form.
• Deep interest in technology and a creative approach to problem-solving.
• Ability to manage distributed teams across multiple time zones serving country level unique business needs.
• Highly analytical, customer and team oriented, and have an ability to work independently under time constraints.
• Strong organizational, leadership, decision making, and problem-solving skills.
• Strong understanding of success metrics for a high performing development teams.
• Skilled in CICD technologies and concepts.
• Support ongoing skill development and continuous learning.

Business Travel

• Position requires ability to travel up to 25% of the time.

Pay and Benefits

The typical starting salary range for this position is between $137,815 -$178,959 per year. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Employees in this position have the potential to increase their base salary up to $200,702 per year, which is the max end of the range, based on ongoing demonstrated and continuous performance in the role. Short-Term and Long-Term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.

We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:

• Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance, Short- and Long-Term Disability Insurance, and Life Insurance.
• Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests.
• Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually. Additionally, we offer paid parental and adoption leave.
• Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program.
• Work Environment – We offer a casual and flexible work environment with work from home options.

EEO

We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.

Physical Requirements

Sedentary work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.