IT Support

Job Position IT Support Company Name Al Fahimhq With Retail Experience Mandatory 23 yrs experience in UAE To provide daytoday technical support to retail staff ensure smooth functioning of all IT systems in stores troubleshoot hardware software issues and maintain retailspecific applications and POS systems Key Responsibilities Retail IT Support Provide onsite and remote support to retail stores including POS systems barcode scanners printers and handheld devices Troubleshoot hardware and software issues affecting store operations User Support Handle support tickets for enduser issues including desktops laptops mobile devices email and network access Assist with onboarding and offboarding of store staff account creation access setup etc System Maintenance Monitoring Monitor network connectivity and ensure uptime in retail stores Maintain inventory of IT assets at store locations Support CCTV biometric systems and digital signage in stores POS Retail Applications Install update and maintain POS systems and retail software Provide training and documentation to store teams on POS usage and troubleshooting Incident Escalation Management Log and track incidents and service requests through ticketing systems Escalate unresolved issues to Level 2 3 support or vendors when needed Compliance Security Ensure data security and compliance with company IT policies Regularly backup systems and support software license tracking Qualifications Diploma or Bachelor s degree in IT Computer Science or a related field 2 3 years of experience in IT support with mandatory experience in a retail environment Experience with POS systems e g Oracle Retail SAP Lightspeed etc preferred Knowledge of Windows networking routers printers and basic server support Skills Required Strong problemsolving and troubleshooting abilities Good communication and interpersonal skills Ability to work independently and handle multiple retail locations Customerfocused with a proactive attitude Flexibility to work on weekends or holidays as needed retail hours