On Site Support Engineer

Job Position On Site Support Engineer Company Name Lancesoft Duration 1 year Ext Job Location Dubai Standard user support Incidents and Requests Provide local direct DT issue reporting channels Escalation followup of late delivery incident resolution by other teams Proactive activities to prevent issues NPS feedback followup Server Comms room maintenance and monitoring Networks Hands and Feet support Console Access Racking Cabling Patching Matrices VLAN support mapping tracing LAN optimization Last mile network troubleshooting Communicate with the service provider for servicerelated issues Download invoices from vendor portal for submission Followup on payments and sharing proof of payment with vendor Shop Floor machine tool support Grid Gas Power Manufacturing Repairs O Ms Managing the shopfloor PCs and making sure they are connected to network and operational Providing training access to new users Supporting local training and events Monitoring the OT network and support changes to OT network Troubleshooting the issue with equipment devices e g CNC devices on the shopfloor and OT network Management of sitespecific vendorprovided tools and equipment on site Hands and feet support for Onpremise servers Nonstandard Access control and security solution support biometrics CCTV Asset lifecycle Support Lost Stolen process for PCs and Mobile phones Manage disposal of IT equipment Support Asset recovery process e g leavers nonreturned refreshes Onboarding and offboarding of user Manage