Waiter / Waitress

JOB SUMMARY

Main Duties / Responsibilities :

• Ensure guests live the “Ultimate Experience”.
• Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
• Handle guest complaints according to policy.
• Ensure room / restaurant set up is according to set standard.
• Develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods.
• Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.
• Ensure the correct and consistent service techniques for various meal periods is done.
• Anticipate, in advance, all materials and supplies and assure their availability.
• Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
• Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
• Promote good public relations and handle complaints or concerns of guests.
• Utilize the computer system in ringing, printing and closing checks as well as shift reports.
• Respond properly in any hotel emergency or safety situation.
• Identify guest preferences and communicate with the teams.

CANDIDATE PROFILE