On-site Concierge Manager - UAE National

On-site Concierge Manager - UAE National

As the On-site Concierge Manager, you will be responsible for the day-to-day operations and operational delivery of key Guest Experience initiatives and on-site concierges, including the Yas Island Airport Lounge, Yas Nannies Program, VIP Program, and other upcoming initiatives under the Guest Experience portfolio. You will work closely with cross-functional departments—such as Marketing, Operations, and IT—to ensure seamless execution, service consistency, and alignment with organizational goals. A core focus of this role is to develop and present enhancement plans to management, aimed at improving customer engagement, optimizing guest experiences, driving revenue growth, and ensuring high service standards across all concierge-led initiatives.

Operational Excellence

• Responsible for the daily operations across all on-site Guest Experience services, including Yas Island Airport Lounge, Yas Nannies Program, VIP programs and future concierge initiatives.
• Ensure compliance with service standards, program policies, and industry regulations.
• Continuously assess and improve processes to enhance operational efficiency and service quality.
• Provide leadership and direction to on-site concierge teams to maintain a consistent and exceptional guest experience.
• Design and implement strategies to personalize and elevate customer interactions across all touchpoints.
• Develop initiatives to enhance customer satisfaction, loyalty, and emotional connection with the Yas Island experience.
• Actively monitor guest feedback and service delivery data to inform ongoing improvements.
• Collaborate with IT and digital teams to streamline and automate processes such as bookings, guest communications, and real-time concierge services.
• Leverage data and digital tools to optimize guest journeys and service efficiency.

Revenue Growth

Guest Experience Projects and Initiatives

Performance Analysis

Demonstrated project management skills with the ability to manage multiple initiatives simultaneously and drive results in a fast-paced environment.

Qualifications

Seniority level

Employment type

Job function

Industries

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