Customer Success Manager (Technical), UAE

Job Description

Responsibilities

Drive Customer Adoption : Identify adoption gaps, build tailored success plans, and align product use cases to value realization.

Monitor Adoption Health : Track adoption across your portfolio and create quarterly improvement plans.

Support Renewals : Partner with the renewals team to connect adoption health with renewal outcomes.

Flag churn risks early and lead mitigation efforts.

Identify Expansion Opportunities : Collaborate with internal teams and sales to uncover and quantify growth potential.

Be a Trusted Advisor : Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.

Lead Customer Engagements : Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.

Document Value : Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.

Advocate Internally : Represent the customer’s voice and ensure their needs are championed across the organization.

Job Requirements

Requirements

5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.

Proven experience managing strategic and enterprise-level customers with measurable success.

Strong understanding of network security, governance, audit, risk, and compliance practices.

Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls / visits).

Excellent consulting, project management, and data-driven decision-making skills.

Solid knowledge of security tech (firewalls, IDS / IPS, SDN, compliance) and APIs (Java, REST).

Familiarity with infrastructure, cloud (public / private / hybrid), and networking (LAN / WAN).

Resilient and adaptable in dynamic, fast-paced environments.

Executive presence and ability to manage high-stakes conversations and escalations.

Willingness to travel up to 50% of the time

Based in Dubai- a must

Experience with Salesforce.com and Gainsight.

Fluent Arabic speaker.

Technical depth in TCP / IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.

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