Support Officer - Emiratized Role (Part Time)

Company Description

FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Job Description

Job Context

• Deliver best in class services for Commercial Banking customers.
• Follow-up on customer transactions.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
• Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.
• Resolve customer issues and queries in a way that reflects and expresses excellent customer service, ensuring timely follow-up and escalation of client issues.
• Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards, being a team player and coordinating with RM / Sr RM.

Qualifications

Experience :

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