URGENT HIRING !!!
location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India )
Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc
For more information call or whatsapp +91 9220850077
Key Responsibilities :
Team Supervision & Leadership
- Manage and mentor a team of technical support specialists or helpdesk agents.
- Assign tasks, monitor performance, and conduct regular performance reviews.
- Provide training and development opportunities for team members.
Technical Issue Resolution
Oversee the diagnosis, troubleshooting, and resolution of hardware, software, and network issues.Handle escalated or complex IT support tickets and customer complaints.Ensure support cases are resolved within defined SLAs (Service Level Agreements).Process & Quality Management
Develop and enforce IT support procedures and best practices.Monitor ticketing systems to ensure proper documentation and timely resolution.Analyze support metrics and trends to improve service delivery.System & Tool Oversight
Ensure the effective use of ITSM (IT Service Management) tools like ServiceNow, Jira, Zendesk, etc.Collaborate with system admins and IT teams to maintain support tools and systems.Support patch management, device imaging, and inventory control processes.Customer Service Focus
Maintain a high standard of user satisfaction and communication.Conduct follow-ups with users to ensure issue resolution and satisfaction.Encourage a customer-centric mindset within the support team.Compliance & Security
Enforce IT security policies and escalate potential breaches.Ensure compliance with internal controls, data privacy laws, and corporate standards.Skills Required
IT, it documentation , It Support, It Support Management, It Auditing, It Audit, it ops , It Sector, It Services, It Hardware, It Consultant, It Migrations, It Specialist, It Delivery, It Management, it optimisation , it agreements , It Manager, It Marketing, It Maintenance, it management software