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Affluent Client Acquisition Manager

Affluent Client Acquisition Manager

Standard CharteredDubai, Dubai, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Overview

Affluent Client Acquisition Manager at Standard Chartered. Lead the Bank’s Affluent client growth strategy by utilizing the Affluent client value proposition to acquire New to Bank Affluent clients.

Responsibilities

  • Engage NTB Affluent clients via leads sourced from Alliances, targeted lists or Executive Banking Team on full Affluent offering.
  • Handle client-led requests via marketing campaigns and online pull.
  • Activate NTB clients, set up and educate clients on remote channel usage (Online, Contact Centre, ATM), and hand over clients to assigned Priority Banking Teams.

Acquisition & Sales Management

  • Utilize resources including the Affluent proposition, product benefits matching client needs, the Bank’s brand, global network, ad hoc campaigns and specialist support to onboard affluent clients.
  • Ensure early deepening of clients across multiple products to create client stickiness and to become the primary bank for transactional, savings and investment needs.
  • Execute onboarding activities across the Bank’s local and international network to acquire Affluent clients.
  • Ensure onboarded clients match the profile for Affluent clients to ensure sustainable growth of the portfolio.
  • Ensure new clients have a seamless initial onboarding experience.
  • Maintain the quality of the portfolio in terms of client qualification.

    • Key Responsibilities

  • Risk Management : Ensure Customer Due Diligence requirements are adhered to; comply with legal and compliance guidelines; maintain data confidentiality; ensure accurate and complete documentation for account openings and loan applications; adhere to the bank’s sales process; be aware of policies related to mis-selling and comply; maintain knowledge of assigned products; be responsive to customer needs with responsible selling; maintain up-to-date activity records.

    • Governance

  • Ensure compliance with global AML & CDD standards and internal / external regulations.
  • Ensure ORF / process universe adoption and governance; collaborate with FCC, AML, L&C on due diligence and other processes.
  • Provide input to governance and operational risk to define measures and controls; read, understand, and comply with the Group Code of Conduct.
  • Zero Tolerance on Fraud and Mis selling; attend required trainings.

    • Regulatory & Business Conduct

  • Embed the highest standards of ethics, regulatory and business conduct across Standard Chartered Bank; ensure compliance with laws, regulations, guidelines and the Group Code of Conduct.
  • Manage regulatory relationships related to Retail Banking in the UAE.
  • Embed the Group’s Values and Code of Conduct; adhere to policies, processes and regulations; promote Here for good and the Group’s brand and values in the UAE.

    • Key Stakeholders

  • Onboarding & CDD, Conduct and Financial Crime Compliance, Retail Operations, Client Experience, Priority Relationship Managers, Premium Executives, Affluent Banking CVP, Retail Products, Wealth Management, Branch Banking, Credit Initiation, Digital Banking.

    • Other Responsibilities

  • Perform other responsibilities as assigned under Group, Country, Business or Functional policies and procedures.

    • Skills And Experience

  • Conduct management
  • Risk management
  • People management
  • Spot opportunities
  • Solve problems
  • Take the lead
  • Build resilience

    • Qualifications

  • University Graduate.
  • Relevant experience in sales and relationship management.
  • Previous experience of deposits / liability in UAE market.
  • Previous direct sales experience in UAE market.
  • Demonstrated ability in sales planning.
  • Strong communication and negotiation skills with the ability to influence outcomes.
  • Networking ability to manage interdepartmental deliverables.
  • Strong interpersonal skills and leadership ability, encouraging enthusiasm and team spirit.
  • Good understanding of the UAE business environment, preferably with direct contacts with the local HNI community.
  • Computer literacy at user level.
  • Adapting to a multi-cultural environment.
  • In-depth knowledge of capital markets and financial planning.

    • About Standard Chartered

    We’re an international bank; we work to make a positive difference for our clients, communities, and each other. Our purpose is to drive commerce and prosperity through our diversity, with our brand promise to be here for good. We value difference and inclusion and invite you to join us.

    What We Offer

  • Competitive salary and benefits to support mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible benefits where available.
  • Generous leave provisions and globally aligned holidays; flexible working options.
  • Wellbeing support, development courses, learning opportunities and an Employee Assistance Programme.
  • An inclusive, values-driven culture with opportunities to grow and reskill.

    • Seniorities and Employment

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Business Development and Sales
  • Industries : Banking

    • #J-18808-Ljbffr

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