POS Field Engineer

The Service Engineer is responsible for providing service and customer support during field visits or dispatches Performs technical and administrative work in supporting and maintaining the Point of Sales POS systems and related devices for the client Work involves maintenance and support of all computers servers desktops cash registers databases networked and standalone printers label printers scanning equipment and all other IT equipment Provides technical support to customers for Point of Sale software systems and hardware Conduct troubleshooting and preventive maintenance to POS terminals Check terminal appearance connection working condition and perform test transactions for all card brands Accomplish a service activity report for service activity done attach a test transaction receipt as proof that work is correct and efficient Relay concerns regarding client s satisfaction POS terminal performance and suggestions for service improvement Major Requirements Responsibilities Minimum one year of experience in POS Operations Strong knowledge of PC hardware and software installing configuring diagnosing and troubleshooting Competency in Microsoft Operating Systems Microsoft Office Applications and desktop software Intermediate knowledge in LAN WAN Computer PC hardware internet systems tools and concepts Has knowledge of various project management methodologies is an advantage with Keen to details and outputoriented