Guest Service Agent

The Guest Service Agent is responsible for providing excellent customer service to ensure a positive guest experience They handle guest inquiries checkins and checkouts and assist with guest needs throughout their stay Key Responsibilities Greet guests upon arrival and provide a warm welcome Check guests in and out efficiently using the hotel management system Respond to guest inquiries and resolve issues promptly Assist guests with luggage directions and other requests Maintain accurate records of guest information and reservations Promote hotel services and amenities Handle guest complaints with professionalism and escalate issues when necessary Ensure the lobby and front desk area are tidy and welcoming Qualifications High school diploma or equivalent Excellent communication and interpersonal skills Previous experience in customer service or front desk preferred Basic computer skills and familiarity with hotel management software Ability to work flexible hours including weekends and holidays