Guest Service Agent

This function is to ensure exceptional Guest Experience in a highly empowered environment Represent our brand throughout the Guest journey to deliver a flawless stay experience Ensure that each guest becomes a happy fan of our Rooms and other facilities by delighting them from Check in until Check out WHAT YOU WILL NEED TO SUCCEED Genuine service personality with high EQ Minimum 4 years experience in Hospitality industry Minimum 2 years experience in a Supervisory role similar experience in a 5 star hospitality industry Minimum of a high school diploma is required College degree in Hotel Management or a related field is preferred A minimum of 1 3 year experience in a similar position in a 5star hospitality company Conduct all operational tasks in Front Office while living up to service standards and procedures Go the extra s mile where you can Prevent complaints and ensure adequate service recovery where needed Proactively communicate with fellow Ambassadors always with the Guest s interests at heart You will be redirected to the company website to apply for this position