IT Support Engineer

Responsibilities include but are not limited to Maintain the Orders incidents and problem management for desktop and services tickets analysis definition support solutions improvement suggestion and more Respond in a timely manner to services issues and requests from users within SLA Installation of hardware and software in computer devices and application for iOS devices Well organized the regular documentation for software hardware and tools Hardware and software technical Asset Management including recharging in relevant tools Participating new IT rollouts projects follow up with users IT tool and service consultancy to the costumers Resolve technical issues in a timely manner using available resources within the company Responsible to follow up and communicate with external service providers orders deliveries