Business Analyst (Siebel CRM)

Business Analyst (Siebel CRM) - CREQ191536 Description

Role : Business Analyst

Skill : Business Analyst, Siebel CRM, Agile

Description : Experience

• Document and analyze user business processes and requirements
• Conduct testing of new or modified systems
• Serve as communications link between user and technical group
• Provide ongoing user support including troubleshooting and resolution of system issues
• Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis
• Assisting users with setup of campaigns / events
• Monitoring quality of data and processes Creating reports and queries
• Adding / Removing users, training new users and maintaining user documentation
• Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality
• Experience in Agile projects (Scrum, Kanban)

Qualifications for CRM business analyst

Primary Location Dubai, Dubai, United Arab Emirates Job Type Experienced Primary Skills BA-Foundational Years of Experience 7 Travel No