Khaleej times وظائف في United Arab Emirates

The overall scope of the job includes serving food and beverages to guests in the assigned outlet providing a courteous professional efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction Key Responsibilities OVERALL OBJECTIVES The job of Restaurant Host Hostess is executed satisfactorily when All rules regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP The service team is well managed having delegated the appropriate tasks to the team members A High quality of product and service is maintained in the outlet The outlet is developed in an entrepreneurial manner looking for opportunities to generate more business at all times Skills Knowledge and Expertise MAIN RESPONSIBILITIES Responsible to Assistant Restaurant Manager Restaurant Manager Report to duty punctually wearing the correct uniform clean and well pressed including appropriate shoes polished and nametag at all times according to the hotels dress code Kempinski grooming standards maintaining a high standard of personal appearance and hygiene at all times A courteous professional and efficient service is provided at all times All duties and tasks are performed as per the tasks required at the outlet Be knowledgeable of all services and products offered by the hotel Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives Monitor operating supplies equipment and reduce spoilage and wastage successfully Ensure that the place of work and surrounding area is kept clean and organized at all times Successfully perform opening and closing procedures established for the assigned outlet Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department Understand and strictly adhere to the rules regulations established in the hotel s policy manual and the hotel s policy on fire hygiene health safety Maintain a good rapport and work relation with staff in the assigned department and within the hotel Attend and contribute to all staff meetings departmental trainings and hotel initiated trainings scheduled Undertake reasonable tasks and secondary duties as assigned by the Department Head Respond to any changes in the department as dictated by the hotel management Assist in carrying out scheduled inventories of products and operating equipment Perform any other assigned reasonable duties and responsibilities as assigned Project at all times a positive and motivated attitude and exercise selfcontrol Maintain and update the restaurants guest history Maintain a legible and up to date reservation book Maintain and coordinate the printing of the respective restaurant menus Maintain excellent communication to all related departments i e o Guest Services and Concierge departments o Restaurant Reservations o All other F B outlets In Room dining and Banquet Service You will be redirected to the company website to apply for this position