Senior Manager - Private Banking

About the business area

Private Banking provides high-net-worth clients with an end-to-end banking service to help manage their full banking and investment needs effectively. Our dedicated bankers provide a wide variety of solutions to meet clients’ investment and borrowing requirements, including complex and bespoke loan structuring. Wealth preservation requirements are addressed through a comprehensive wealth planning solution, tailored to individual needs.

Responsibilities

• Direct the New to Bank (NTB) clients acquisition process and manage the capture of client service synergies in order to achieve assigned targets and contribute to the bottom line profitability of the department.
• Perform day-to-day Banking services in order to meet and exceed client expectations. Address client issues in order to ensure timely resolution.
• Analyze received feedback, identifying opportunities for new product solutions, directing to internal specialists to source these products in order to support the development of effective wealth management solutions for clients. Identify cross-selling opportunities and proactively interact with internal resources in order to provide product solutions for clients.
• Meet quality standards, minimise errors in transaction execution and service delivery and comply with all relevant regulations, policies and guidelines in order to protect the Bank against all credit, legal, reputational, and other risks.
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

Qualifications

What we offer

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

#J-18808-Ljbffr