Telephone Operator

What you will be doing :

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services room availability amenities and local attractions.
• Log and execute wake-up call requests accurately and on time.
• Handle emergency and security calls in accordance with hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone escalating when necessary.
• Monitor and operate hotels switchboard and other communication systems.
• Update the internal telephone directory as needed.
• Maintain confidentiality and privacy of guest information.

Qualifications :

Remote Work : No

Employment Type : Full-time

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