Student Housing Call Center & Hotline Operator -Abu Dhabi

Job Description

Role Summary

The Student Housing Hotline Operator will serve as the first point of contact for all accommodation-related inquiries and concerns from international scholarship students currently located in the USA, Canada, Australia, and New Zealand .

Based in Abu Dhabi , the role is responsible for delivering timely, empathetic, and solutions-focused support via phone, chat, and email. This position plays a critical role in ensuring students’ safety, comfort, and peace of mind while they live and study abroad.

Key Responsibilities

1. Frontline Support & Inquiry Management

• Handle incoming calls, messages, and emails related to student accommodation concerns.
• Provide accurate information about housing policies, host family arrangements, and emergency procedures.
• Log and triage inquiries based on urgency, ensuring proper escalation where required.

2. Incident Reporting & Escalation

3. Communication & Follow-Up

4. Documentation & Coordination

Core Competencies & Soft Skills

Excellent Communication Skills

Clear, empathetic, and culturally sensitive communication in both Arabic and English.

Crisis Handling & Calm Under Pressure

Ability to remain composed and solution-focused in high-stress situations.

Customer Service Mindset

Dedicated to helping students feel heard, supported, and safe.

Multitasking & Time Management

Able to handle multiple inquiries while prioritizing urgent cases efficiently.

Attention to Detail

Accurate logging of calls, issues, and follow-up actions for audit and quality control.

Requirements

Qualifications & Requirements

Preferred Skills