Customer Account Specialist II

Description

Summary

The Customer Account Specialist II is focused on being the first and only call by driving customer satisfaction and loyalty and acting as an advocate for the customer. The Customer Account Specialist II will serve customers by managing relationships actively communicating with customers addressing customer requests and proactively anticipating customers needs. The Customer Account Specialist II will service inquiries for quotes entering and managing orders resolving disputes and customer complaints.

• Interacting with customers via email phone etc. to provide a prompt response to inquiries
• Managing and processing incoming customer orders and requests
• Following up on commitments to customers and internal constituents
• Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements
• Maintaining customer records
• Providing customer support when required with our customer facing tools and resources
• Handling and resolving customer and shipping / delivery related complaints
• Reviewing and responding to customer feedback and quality issues
• Participating in improvement teams and providing feedback on internal processes and customer experience improvement opportunities

Qualifications

Required Experience :

Unclear Seniority

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