Customer Onboarding Specialist

Who Are We ❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in UAE. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..

What Will You Do❓

• Assist in scheduling installation appointments with clients and confirming that the site is ready for installation.
• Support the coordination of backend on-site training requests.
• Help schedule on-site technical visits, including normal and emergency cases, under supervision.
• Assist in the onboarding process for customers for products.
• Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members.
• Conduct phone calls to educate customers about onboarding sequences.
• Assist clients in setting up Foodics menus and inventory products.
• Provide support in building customer menus, recipes, and inventory items.
• Help with menu and inventory updates as needed.

What Are We Looking For❓

Who Will Excel❓

What We Offer You❗

We believe you will love working at Foodics!

Requirements