Team Leader

The Team Leader is responsible for managing and driving the performance of tele sales and kiosk sales teams for credit cards and other banking products. This role involves supervising daily sales activities, ensuring target achievement, coaching team members, and maintaining high service standards.

Key Responsibilities :

Team Leadership & Performance Management :

Supervise, train, and mentor tele sales and kiosk sales executives.

Monitor daily performance and ensure achievement of individual and team sales targets.

Conduct regular coaching sessions to improve sales techniques and product knowledge.

Motivate the team to maintain high morale and productivity.

Sales & Business Growth :

Drive sales of credit cards, personal loans, and other banking products through tele sales and kiosk channels.

Develop and implement strategies to increase customer acquisition and conversions.

Identify new business opportunities and potential customers.

Customer Service & Relationship Management :

Ensure high levels of customer satisfaction and service quality.

Address escalated customer concerns and resolve complaints effectively.

Build and maintain strong relationships with key clients and referral partners.

Operational & Compliance Management :

Ensure all sales activities comply with banking policies, regulatory guidelines, and ethical standards.

Oversee kiosk operations, inventory, and point-of-sale transactions.

Maintain accurate records of sales, customer interactions, and team performance.

Reporting & Coordination :

Prepare and submit daily, weekly, and monthly sales reports.

Coordinate with management, marketing, and other departments to align sales strategies.

Stay updated on market trends, competitor offerings, and banking regulations.

Requirements

Qualifications & Skills :

Education & Experience :

Bachelor’s degree in Business, Finance, Marketing, or a related field (preferred).

3+ years of sales experience in the banking or financial sector, with at least 1 year in a leadership role.

Proven experience in managing tele sales and kiosk-based sales teams.

Strong leadership, coaching, and team management abilities.

Excellent sales, negotiation, and communication skills.

Goal-driven, self-motivated, and able to work under pressure.

Strong problem-solving and decision-making capabilities.

Proficiency in CRM software, tele sales tools, and POS systems.

Other Requirements :

Willingness to work in a fast-paced sales environment.

Flexibility to work shifts, weekends, and public holidays as required.

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