Senior Client Development Director (Loyalty)

Job Description

How You’ll Make an Impact We’re looking for a Senior Director of Client Development (Loyalty) with a background in Loyalty and SaaS solutions to join our Dubai team and contribute to the growth of our clients and our loyalty practice in the region. Your mission will be to grow a diverse book of business, ensuring client satisfaction and sustainable growth by cultivating relationships with key client decision-makers and partner with cross-functional teams to implement effective strategies. You’ll report to the Vice President of Client Services for Loyalty and work closely with the Business Development, Delivery, Marketing, and Product teams, along with key internal partners and external customers. This is a hybrid role based in the Dubai office. (2 / 3 days per week). We expect the ideal candidate to use general business insight to uncover business needs, find opportunities and create impactful positioning of how Epsilon unique offering will help our clients achieve their business goals. We offer the opportunity to work with best-in-class suite of solutions and services and to expand your knowledge and experience beyond loyalty across other Epsilon products.

• What You’ll Achieve
• Become a Strategic Growth Partner : Be consultative and use creativity to drive significant revenue growth by identifying innovative solutions to expand client adoption of Epsilon's offerings
• Drive Meaningful Client Outcomes : Work to quickly learn and understand the landscape the client operates in to help address their needs in a way that is bold, differentiated, and relevant
• Forge Enduring Client Relationships : Build trust with key decision-makers, becoming a trusted advisor who understands their unique challenges and tailors solutions for success
• Ensure Excellence in Delivery : Effectively facilitate day-to-day management of account both internally and externally serving as the primary point of contact for client and internal team issues, facilitating resolutions
• Develop Winning Strategies : Collaborate with internal teams to craft winning sales strategies and strategic account plans, ensuring alignment and achieving high-reaching revenue target
• Become an Industry Authority : Gain a deep understanding of your assigned industry to position Epsilon's solutions for optimal value and identify emerging opportunities
• Champion Leadership : Prioritize critical initiatives like revenue growth, performance improvement, and navigating complex situations to propel business forward
• Cultivate a Collaborative High-Performance Team : Lead internal resources for the successful preparation and delivery of objective-based solutions on behalf of our clients

Who You Are

8+ years of professional sales, marketing, SaaS, and client management experience (client side, ad solutions, direct marketing, agency experience)

Fluent in Arabic

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work :

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. #LI-TF1

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