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Digital Experience Specialist
Dicetek LLCDubai, Dubai, United Arab Emiratesمنذ أكثر من 30 يومًا
الوصف الوظيفيBachelor’s degree in business administration, Information Technology, or related field. At least 3 years of experience in a similar role within banking, preferably digital banking. Strong analytical, problem-solving, and decision-making skills. Excellent interpersonal and communication skills. Proficiency in digital tools and technologies. Customer Relationship Management Customer experience Market Knowledge Digital Banking Managing quality and risk Decision making Seniority level : Not Applicable Employment type : Contract Job function : Design, Art / Creative, and Information Technology Industries : IT Services and IT Consulting
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Responsibilities :
- Provide business support, enhance customer experience, and facilitate process improvements.
- Analyze data and identify root causes to implement effective solutions.
- Collaborate with stakeholders at all levels using excellent communication skills.
- Utilize digital tools and stay updated on industry trends.
- Work independently and proactively within a team environment.
- Manage CRM systems and customer support software.
- Optional : Certification in process improvement methodologies such as Six Sigma or Lean Management.
Minimum Requirements :
Technical Competencies :
Additional qualities include initiative and proactivity.
Additional Details
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