Global Head Process Excellence

Overview

Posted on : 28 April 2025

Department : Process Excellence

Location : Dubai

Experience required : 8 - 12 years

Global Head of Process Excellence

Job Purpose

The Head of Process Excellence will lead the design, standardization, and continuous improvement of global freight forwarding processes, ensuring seamless integration with operational and business intelligence systems and back-office service center. The role focuses on enhancing process quality, operational efficiency, and business KPIs. This role will also oversee coordination and collaboration with the Global Service Centre and represent Business and process requirements to IT to ensure end-to-end process optimization and alignment. Through strong leadership, collaboration, and analytical expertise, the Head of Process Excellence will establish robust operational foundations to support the organization’s global growth and competitiveness.

Key Responsibilities

Process Standardization & Improvement :

• Conduct process discovery and mapping to analyze business processes, utilizing BPM tools and methodologies to model and simulate current and future states.
• Lead the development and implementation of global process standards, ensuring efficient, high-quality operations across all regions.
• Develop and maintain process documentation, SOPs, and workflow diagrams in alignment with PTO guidelines.
• Collaborate with cross-functional teams to ensure processes are standardized, scalable, and compliant with local and global regulations.
• Collaborate with cross-functional teams to gather process requirements, document workflows, and design innovative solutions to optimize business operations.
• Facilitate process workshops and training sessions to drive understanding, adoption, and continuous improvement across the organization.

Continuous Improvement & Innovation :

Leadership & Stakeholder Engagement :

Key Performance Indicators :

Process Efficiency : Improvement in operational process cycle times and reduction of bottlenecks; achievement of standardized process execution across all regions.

Quality of Process Documentation : Percentage of processes documented in alignment with global standards; timeliness and accuracy of process documentation updates.

Adherence to Global Standards : Percentage of regional offices fully compliant with global SOPs and process standards; results of internal and external process audits; successful rollout and adoption rate of new process initiatives; number of process improvement initiatives completed on time and within scope; level of stakeholder engagement and satisfaction with change initiatives; successful training sessions conducted and user adoption rates.

Cost Savings and Operational Efficiency Gains : Quantifiable cost savings resulting from process optimization initiatives; improvement in operational efficiency and productivity metrics.

KPI Monitoring and Reporting : Accuracy and timeliness of KPI reporting across regions; use of data analytics to identify trends and drive continuous improvement.

Key Interactions (Internal | External) :

Education & Experience

Competencies & Skills

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